At Home Trades Improvement Services of West Cleveland

General Pricing and Terms

All at home services may require an advanced payment or earnest deposit to be considered for scheduling, specifically 1st time clients without established business history. This is why we offer free virtual consultations while you are AT HOME. We have a lot already invested into being available to clients to service their needs. We are a small local team confident in tackling many projects and services as organized, licensed, and insured professionals committed to your satisfaction. If you've never worked with us, we understand some may feel uncomfortable making advanced payments, we understand, however visit our online review pages such as google, facebook, ask for references from previous clients or our BNI business partners... our reputation is on the line!

We currently offer competitive pricing relative to professional handyman services and trade specific services. Our pricing is guided by a number of factors that allow us to provide the best value to clients while also adapting to a volatile supply chain, availability of qualified trade specialists, craftsmen, handy-persons, as well as fluctuating market costs. We are committed to minimizing overhead by keeping our operations simple and frugal by only spending on true essentials to operate a business today and in the future. Examples of how we do this is by carefully reviewing or restricting purchases of things like branded vehicles, minimal advertising, small efficient footprint shops and offices, investing in equipment and tools that get the job done but are as affordable and economical as possible. This doesn't mean we cut corners, unless the specific job calls for it obviously ; ) but it means we make a conscious effort to keep our operating costs as low as possible to assist in providing the best quality and service value available.

*Free Consults/ $75 On-Site Consult/ Punch-lists & Honey Do's START AT$175 up to Custom Bids

*Online or Tele-Consults are FREE, just text or call 216-677-5396 to get started. Please check your email inbox that you provide to us often, including spam initially, and allow us adequate time to respond and coordinate with you.

Prepaid services under $700 are as follows for 1st time clients: In person consults start at $75; 1-2 item minimum general service visit $175; 3-4 item general service visit $450 ; 5-7 item service visit $695. These are general items that are most commonly serviced and are agreable in completion time frames in most instances.

Custom Bids: Any project or service in which a custom bid is requested or required over and above our service minimum. Discuss with your assigned At Home Technician or Project Manager about available options specific to your request. Typically a cleared deposit of 50% of the anticipated total project cost at time of scheduling is required to be added to our scheduling efforts.

*FREE CONSULTATIONS

We offer free virtual consultations via phone, email, or video calls by asking our clients to put together as many details as possible of what their need, problem, or creative ideas are and submit them via email to Service@AtHomeTrades.com, or by texting/calling 216-677-5396, our Ai Receptionist, allowing us to review, prepare, and respond with options to schedule the consult remotely. The receptionist will securely gather relevant details to be reviewed by the project manager ahead of your scheduled consultation. This typically allows us to more quickly discuss potential scope and all inclusive ballpark pricing during the scheduled remote consult with a project manager. Should you wish to move forward with provided options, a detailed itemized scope with an official quoted price will be created for your review and payment requirements to secure/hire At Home Trades in contract. These are typically scheduled for 15 minutes in duration up to 30 minutes per virtual consult and are scheduled once we have all required information submitted to the project manager.

On-Site Consultation Minimum

Sometimes a visit is absolutely necessary for a number of reasons like, taking pictures, measurements, accessing difficult areas, physically seeing and assessing next steps, or ones availability to perform work or gather needed information. Because this is a service provided to our clients where we are required to schedule and dispatch personnel typically with preparedness to assess and provide information towards a solution to you, we charge the smallest amount possible covering all time and costs incured by us to do so for you. No service, repairs, or troubleshooting will be administered as this service is intended for the sole purpose of providing advice, planning, review, research, measuring, discussion, time and effort documenting, and traveling to and from the potential work site. You will be provided with an updated invoice with visit 'Completion Notes' detailing our recommendations for service, repair, other project planning or execution steps and their estimated associated costs for your consideration as ballpark estimates in the follow-up document/e-mail or other communcation. Most on-site consultations are done in ~30 minutes or less on-site. This service starts at $75.00 billed/scheduled in advance and is non refundable. After the on-site consultation, should you wish to move forward with provided service options, if any, a detailed itemized scope with an official quoted price will then be created for your review and a payment link to secure/hire At Home Trades for service. Once required payment is made, client will be contacted for scheduling confirmation as soon as possible to be scheduled upon the next available date offered.

Honey-Do/ Punch-list Services

MINIMUM SERVICE CHARGE: 1-2 items for service, repair, installation, or troubleshooting deemed appropriate for service in an hour or less.

Service or Advanced Consultation visit to troubleshoot, define scope of larger projects or repairs, research, travel, and to prepare an estimate for any additional work beyond an initial scheduled reason, if any, OR to complete a repair/install mutually deemed appropriate within this one hour service agreement. Typically 1 or 2 general service items. Services completed under an hour will have no adjustment as this is our minimum service charge. Please ask about our discounts offered to Police, Fire, EMS, Military as well as Military Veterans, Public School Teachers, and ages 66 and older. Current verification documentation needs to be presented prior to making a payment or scheduling as it will not be retroactively applied. Flat rate bids may not apply.

If the nature of this minimum service request is to collect information for larger project planning, project management, design, or concept on larger projects and/or services valued over $3,000.00 the minimum service charge will appear as a $100 credit to an accepted proposal bid on your official invoice adjusted upon completion and before final payment is due. For projects anticipated to be under $700, an upfront minimum consultation fee of $75 may be due in advance to schedule an on-site consultation for advice, planning, review, research, measuring, discussion, travel, time and effort. Scheduled virtual consultations via email, SMS, or via tele/video communications are free and will be scheduled for no more than 30 minutes per call typically.

Once on-site and review of scope in-person has been made by your technician, repairs or installs that are immdiately anticipated to need or approach the need for additional labor on-site will be communicated to you with options, and additional costs up front, if any, to complete your initial request. This also includes materials or the need to source materials other than what were originally planned or anticipated to be used on your project, if applicable. This will be billed from At Home Trades added to your existing/original invoice and payment link. Although we do not schedule service with an hourly rate to provide the best complete pricing in advance, sometimes additional time or materials are identified through execution. Additional time can be billed at half hour increments when over the minimum service charge at a variable hourly rate disclosed to the client upon arrival on-site (typically within the first 30 minutes of project execution) determined by the level of skill or equipment required, physical or hazardous risks, working conditions, and accessibility of the work site. This additional 1/2 hour rate can range from $40 per hour up to $100 per hour typically. Please ask once your technician arrives what hourly price range your specific trade service requires over the initial hour and ask if they anticipate any additional other charges beyond what may have been discussed during your initial consultation once they have seen the task at hand, in-person. The moment your AHT (At Home Technician) identifies the need for more time or materials than initially estimated they will stop and notify you. Please ensure you are available remotely or in-person during this type of service. Our minimum service charge is currently $175.00 billed/scheduled in advance and may not be refunded with exception to declining service upon being informed of additional costs or expanded scope. In the event of initial scope and price modifiactation, those who have secured work with an advance deposit may be refunded up to $90.00 or 60% of the total proposed pricing, whichever is more, via a check processed within 14 business days of our departure typically. Should you wish to move forward with the additional provided options after a consult or service visit, a detailed itemized scope with an official quoted price or minimum service charge will be invoiced for your review and payment link to secure/hire with the required payment. If this service is requested as an on-site consult or projected planning service, review the 'Completion Notes' line item on your original invoice link for next steps or discuss with your technician or project manager once the on-site visit is completed.

Half Day/ 2-4 hours / 3-4 Tasks: Items for service, repair, installation, or troubleshooting deemed appropriate for service in 4 hours on-site or less.

Services completed under 4 hours will have no adjustment. Please discuss with your project manager if you feel a custom bid for your requested services may be more appropriate to potentially provide you with the best value and price. Please ask if you qualify for our discounts offered to Police, Fire, EMS, Military as well as Military Veterans, Public School Teachers, and 66 and older. Current verification documentation needs to be presented prior to making a payment or scheduling as it will not be retroactively applied. Flat rate bids may not apply.

Once on-site and review of scope in-person has been made by your technician, repairs or installs that are immdiately anticipated to need or approach the need for additional labor on-site will be communicated to you with options, and additional costs up front, if any, to complete your initial request. This also includes materials or the need to source materials other than what were originally planned or anticipated to be used on your project, if applicable. This will be billed from At Home Trades added to your existing/original invoice and payment link. Although we do not schedule service with an hourly rate to provide the best complete pricing in advance, sometimes additional time or materials are identified through execution. Additional time can be billed at half hour increments when over the minimum service charge at a variable hourly rate disclosed to the client upon arrival on-site (typically within the first 180 minutes of project execution) determined by the level of skill or equipment required, physical or hazardous risks, working conditions, and accessibility of the work site. This additional 1/2 hour rate can range from $40 per hour up to $100 per hour typically. Please ask once your technician arrives what hourly price range your specific trade service requires over the initial hour and ask if they anticipate any additional other charges beyond what may have been discussed during your initial consultation once they have seen the task at hand, in-person. The moment your AHT (At Home Technician) identifies the need for more time or materials than initially estimated they will stop and notify you. Please ensure you are available remotely or in-person during this type of service. Our minimum service charge is currently $450.00 billed/scheduled in advance and may not be refunded with exception to declining service upon being informed of additional costs or expanded scope. In the event of initial scope and price modifiactation, those who have secured work with an advance deposit may be refunded up to 60% of the total proposed pricing, via a check processed within 14 business days of our departure typically. Should you wish to move forward with the additional provided options after a consult or service visit, a detailed itemized scope with an official quoted price or minimum service charge will be invoiced for your review and payment link to secure/hire with the required payment. If this service is requested as an on-site consult or projected planning service, review the 'Completion Notes' line item on your original invoice link for next steps or discuss with your technician or project manager once the on-site visit is completed.

Full Day/ 5+ hours/ 4-7 Tasks: Items for service, repair, installation, or troubleshooting deemed appropriate for service in 7 hours on-site or less.

Services completed under 7 hours will have no adjustment. Please discuss with your project manager if you feel a custom bid for your requested services may be more appropriate to potentially provide you with the best value and price. Please ask if you qualify for our discounts offered to Police, Fire, EMS, Military as well as Military Veterans, Public School Teachers, and 66 and older. Current verification documentation needs to be presented prior to making a payment or scheduling as it will not be retroactively applied. Flat rate bids may not apply.

Once on-site and review of scope in-person has been made by your technician, repairs or installs that are immdiately anticipated to need or approach the need for additional labor on-site will be communicated to you with options, and additional costs up front, if any, to complete your initial request. This also includes materials or the need to source materials other than what were originally planned or anticipated to be used on your project, if applicable. This will be billed from At Home Trades added to your existing/original invoice and payment link. Although we do not schedule service with an hourly rate to provide the best complete pricing in advance, sometimes additional time or materials are identified through execution. Additional time can be billed at half hour increments when over the minimum service charge at a variable hourly rate disclosed to the client upon arrival on-site (typically within the first 30 minutes of project execution) determined by the level of skill or equipment required, physical or hazardous risks, working conditions, and accessibility of the work site. This additional 1/2 hour rate can range from $40 per hour up to $100 per hour typically. Please ask once your technician arrives what hourly price range your specific trade service requires over the initial hour and ask if they anticipate any additional other charges beyond what may have been discussed during your initial consultation once they have seen the task at hand, in-person. The moment your AHT (At Home Technician) identifies the need for more time or materials than initially estimated they will stop and notify you. Please ensure you are available remotely or in-person during this type of service. Our minimum service charge is currently $695.00 billed/scheduled in advance and may not be refunded with exception to declining service upon being informed of additional costs or expanded scope. In the event of initial scope and price modifiactation, those who have secured work with an advance deposit may be refunded up to 60% of the total proposed pricing, via a check processed within 14 business days of our departure typically. Should you wish to move forward with the additional provided options after a consult or service visit, a detailed itemized scope with an official quoted price or minimum service charge will be invoiced for your review and payment link to secure/hire with the required payment. If this service is requested as an on-site consult or projected planning service, review the 'Completion Notes' line item on your original invoice link for next steps or discuss with your technician or project manager once the on-site visit is completed.

Custom Service/Project Bidding

Bid for hire: Proposal contracts for bulk work, custom projects or installs, specialized trade service, & custom priced service over our minimum service charge.

We can provide detailed scope itemizations with flat rate pricing for individual tasks, multiple tasks combined, specialized services such as plumbing, electrical, appliance, mechanical, carpentry, finishing, tiling, painting, installations, design and execution, project management, floor refinishing, and much more. This is generally discussed or offered when your request is likely to be over our minimum service charge or has more specialized needs than a general 'honey-do' type of list. Pricing here is determined accounting for all factors including materials and labor typically priced competitively in alignment with regional, national, and local pricing to ensure the best and most fair pricing possible. This typically will require the cost of materials and 50% of anticipated labor to be paid in advance for new clients, to schedule for projects under $10,000 in total. Projects over $10,000 may have a schedule of payments, or payment table, in phases as per other contracting services.

Discounts

We offer discounts for qualifying individuals as mentioned above. These discounts may not be combined with other offers or promotions. Ask your project manager about any discounts that may be applied to standard priced services. Materials and secondary contracted services do not qualify.

Seasonal Scheduling Will-Call Service & Emergency Services

Seasonal Service: Due to often inclement weather between October 15th and March 15th in Northeast Ohio, we do not generally schedule or bid on services for most exterior services between these dates. We do this for a number of reasons but the most prevalent is managing risks to help maintain low overhead and competitive rates as a service provider.

Will-Call: We will at times with special considerations make available to clients a 'Will-Call' service contract of which one may secure our services for priority scheduling once weather, staffing, materials, and/or other availability considerations are made and cleared for scheduling. This typically requires a deposit that may or may not be refundable, fully or partially depending on the terms set forth in the specific unique service contract presented to you, our general terms, or efforts required on your behalf to make available such services. These types of service contracts may have a tentative completion date of up to 180 days set with the agreement of the client to be available or allow access to complete or start service on short notice via At Home Trades placing a call, email, or SMS/Text to the client presenting them with possible scheduling options as they become available when a Will-Call Service contract is in place.

Emergencies: As we are still a smaller and local company, we unfortunately may not have availability to service emergencies, especially due to conditions not created by At Home Trades implied or factual. Only existing clients with an emergency related to a service recently performed within 14 days or may be covered under a documented warranty condition must contact us immediately via our service email Service@AtHomeTrades.com and allow up to 3 business days to respond. If a situation threatens safety, damage, or loss of property please take all necessary steps to mitigate risks and contact an alternate service provider capable of servicing your emergency.

Responsibilities: We are licensed with the state of Ohio as a home improvement company and insured above state required amounts for liability. A certificate of insurance (COI) may be obtained in your service contract documents upon request if At Home trades is hired. By doing business with us, you/client will be in agreement that any claim of warranty, responsibility, liability for any situation, or any other complaint of At Home Trades must be made in writing with any supporting documentation, images, etc. within 30 days of occurrence allowing us up to an additional 45 days from receipt of such claim to review and provide a response, solution, or proceed with any additional legal actions needed to attempt to resolve the claim directly through us for these or any other type of dispute. You must allow At Home Trades first and foremost a reasonable opportunity to satisfy or provide remedy before contacting any party outside of At Home Trades. It is your responsibility to notify At Home Trades first and foremost in good faith. Not allowing us to review or provide a resolution by not making any such claim directly to us will be considered a negligent act and will absolve us of the responsibility to potentially provide a remedy prior to taking legal action towards At Home Trades. We will refer to and defend our inability to provide resolution if any claims are made indirectly without first following this agreement and we will defend against approving/ acknowledging/ or agreeing to any claims made through any process or agency other than terms in this agreement.

Scheduling Cancelations & Payment Terms

Cancellation and Rescheduling

These standard terms apply to our services, though your custom proposal and official documentation sent to you may contain other specific wording or amendments that take precedence. This page only serves as a close summary.

We adhere strictly to our paid appointment schedule, making exceptions only for unforeseen events such as natural disasters, applicable inclement weather related to travel or working conditions, business incidents, employee illness, or any other conditions in which At Home Trades, your project manager, or technician deems a potential safety risk or concern. These considerations are included in our operational costs whereas cancellations or rescheduling due to the aforementioned events are done at our discretion, without client involvement or input. We request our clients to be adaptable and cooperative with our scheduling, as many variables beyond the primary goal of completing your project can affect the timeline, which is not established until all considerations are addressed and payments are processed as appropriate per your specific contact for hire. Completion dates are tentative and set once the work is confirmed, subject to change without prior notice. For instance, upon receiving a project deposit, the contract is ready for scheduling. We then arrange the earliest possible start date and the latest anticipated completion date, which are documented in your active contract. While many factors determine the completion target date, each case is unique, and we communicate the considerations for the timeline well in advance, including a buffer to meet multiple commitments with multiple other active/ongoing client projects and services. As an example, a minimum service visit may be scheduled based on optimal routing with other existing scheduled client work, weather conditions, or material availability. An example of a scheduled service visit: With a potential start date of 6/15/2098 and a projected completion date of 7/1/2098 (~15 days often less), it is necessary that ongoing client communication be made available to coordinate the completion of service within business hours and/or any client-imposed restrictions. Conversely, a multi-day service contract with multiple visits may have a more extended timeline for completion and visits may not be consecutive, allowing us to accommodate the flexibility needed to manage several projects with varying schedules in an effort to satisfy all involved. Service is only prioritized in matters of general safety or defined urgency to mitigate property damage and generally services are scheduled on a first come first served basis guided by the above factors. We currently are not available for emergency services and schedule services via the next available possible start date at time of clearing requested payment.

Client-initiated cancellation or rescheduling requests result in significant operational impacts once you have an agreed start/execution date or time discussed with your technician or project manager. Client imposed cancelations and re-scheduling requests will affect other scheduled work, potentially delaying multiple other client projects. As a result, clients may forfeit all or some prepayments depending on all possible considerations and value of services rendered on or off-site. Refunds may not be granted for work completed on your behalf off-site or on-site. The following fees may apply with exceptions to natural disaster, temporary safety concerns, or other catastrophe once scheduled.

Rescheduling Fees:

Requests made within 48 hours of the project start date or time will incur a cancelation/rescheduling service fee as an added minimum fee of $550 to cover lost planned revenue for larger projects valued over $675 or a 33% fee for projects valued under $675. It is often not possible to re-assign work duties coordinated with other clients in short notice thereby eliminating a planned work day for our technicians. Cancelations or rescheduling efforts made by us will have no impact to the cost of service provided to you and are done are our expense.
Rescheduling requests made three business days or more in advance will be reviewed on a case-by-case basis and may result in project delays, re-scheduling your project at a later time, increase in cost of goods or supplies, and/or discretionary refunds minus any planning costs incurred should new accommodations not be agreeable.

We understand emergencies happen and urge clients to consider this policy carefully, as no exceptions will be made. All other terms in your contract or attached documents also apply and in some cases supersede these general terms.

Payment Terms: To secure a scheduled service, a full payment (services under $700) or a minimum 50% deposit is required. Payments are made via Automatic Clearing House (ACH) services provided to you securely through your emailed invoice link using Intuit.com or Quickbooks payments as our current processor. Visit Intuit.com to review their policies and practices as we are bound by their servicing agreements and may defer directly to Intuit for any electronic payment processing questions or concerns. Please review all documentation provided electronically to the email you have provided us. Review your spam/junk folder and check your email frequently while under contract with us as this is our primary communication method. Other payment methods may be made available to you however, they may delay processing, scheduling, and/or delay procurement of applicable materials, specialized equipment, or coordinated 3rd party contractors or service providers beyond what may have been communicated to you prior to making any payment. Payments and deposits may be non-refundable dependent on applicable terms specific to your service contract. The remaining balance, if any, is due immediately upon project completion. A grace period of no more than 14 days may be granted upon request. Any late payments (beyond 14 days if grace period is offered) will incur a 2% daily balance fee added for up to 45 days from project completion date. Example: A $500 service that is 5 days late will incur a balance due of $552 where the $52 added is the sum of the daily 2% determined by the total balance at the end of each day being added accumulatively up to a maximum of 45 days. Bounced or returned payments will incur an added $75 penalty to the balance plus daily late fees after any designated grace period if granted and applicable.

Legal actions may be pursued for unpaid balances 30 days after the final technician visit or project completion, including property liens and recovery or destruction of materials purchased or installed on a clients behalf, if applicable. Please notify us immediately if you anticipate payment issues and request a grace period extension as one may not be assumed or automatically granted.

By making your initial payment, you agree to these terms as outlined in your proposal and invoice without signature asd your completed payment will serve as such. If you have any questions or concerns, please discuss them with your project manager.

We aim to provide fair pricing and may offer qualifying discounts and custom pricing proposals where applicable, while our cancellation and rescheduling terms will generally remain the same.

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